All shipments are sent tracked with a tracking number reachable by UPS, Purolator, DHL, Canada post, or other online tracking systems.
Once your order has been shipped, you will be sent an email with your tracking information.
Please note that your shipment may be subject to customs taxes and duties upon arrival if your shipping address is outside of Canada. You the customer are responsible for those added charges.
USA CUSTOMERS - Please note duties will be charged upon receipt of package. If you have any questions regarding shipping please contact me via email at sales@geneveflorence.com
Shipping
RETURNS & EXCHANGES
Returns
Returns are not accepted at this time. Our pieces are careful made to order. We care deeply about each and every piece that leaves the atelier. :)
Exchanges
Exchanges accepted within 30 days of purchase. To inquire about an exchange contact sales@geneveflorence.com
Refunds
Refunds only accepted if item arrives damaged or lost.